Privacy Policy

1. Introduction

SEHANEXIS Healthcare Technology ("SEHANEXIS", "we", "us" or "our") provides healthcare digital platforms, AI solutions and related services to healthcare organisations in the United Arab Emirates. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, submit an enquiry, or engage with SEHANEXIS Care or any related product.

This policy is intended to align with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable Department of Health data protection requirements.

2. Information We Collect

We collect the following categories of information:

• Contact information you provide through our website forms, including name, email address, phone number, organisation name and job title
• Information about your enquiry, including the nature of your interest in our services and any details you choose to share
• Technical information collected automatically, including IP address, browser type, device information and pages visited
• Communications you have with us, including emails, WhatsApp messages and call records where applicable

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and schedule requested consultations
• Provide and improve our services and website
• Send relevant communications about our services, where you have consented to receive them
• Comply with applicable legal and regulatory obligations
• Maintain the security and proper functioning of our website and systems

4. Healthcare Data Considerations

Where SEHANEXIS is engaged to build, deploy or support healthcare platforms that process patient data on behalf of a healthcare organisation, that processing is governed by separate data processing agreements with the relevant healthcare entity, in accordance with applicable UAE healthcare data regulations including ADHICS, NABIDH and DOH requirements.

This website's Privacy Policy applies specifically to information collected through this marketing website and does not govern patient data processed within deployed healthcare platforms such as SEHANEXIS Care.

5. How We Share Your Information

We do not sell personal information. We may share information with:

• Service providers who support our operations, such as hosting, email and customer relationship management providers, under appropriate confidentiality obligations
• Professional advisors where necessary for legal or compliance purposes
• Regulatory or government authorities where required by applicable UAE law

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or reporting requirements under UAE law. Enquiry data that does not result in an engagement is retained for a limited period and then securely deleted.

7. Your Rights

Subject to applicable UAE law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Withdraw consent to marketing communications at any time

To exercise these rights, contact us using the details in Section 10.

8. Data Security

We implement technical and organisational measures designed to protect personal information against unauthorised access, loss or misuse, consistent with the security standards we apply to the healthcare platforms we build, including ADHICS-aligned data protection principles.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected with an updated "Last updated" date at the top of this page.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

• Email: hello@sehanexis.com
• Phone: +971 4 000 0000
• Address: SEHANEXIS Healthcare Technology, Business Bay, Dubai, UAE